Before contacting us, why not check out our FAQ's below.
Please use the form above to contact form for your query. Please use the 'How Can Intimacy London Help You?' field to enter as much detail as possible, including address & delivery address if different. If possible, please provide your Customer Order number in all correspondence.
Alternatively, any questions, comments and requests are welcomed and should be addressed to Intimacy London Limited, 20-22 Wenlock Road, N1 7GU, England
This policy covers the processing of all personal information by Intimacy London Limited (company number 09956829) whose registered address is 20-22 Wenlock Road, London, N1 7GU, England.
We may collect and process the following information about you:
Information you give us. You may give us information by filling in forms on our site or by corresponding with us by e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in a competition, promotion, review or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
The above information may be collected, but will be anonymised and will not contain any information from which you can be identified & cannot be reused in any form.
To ensure we always provide you with the top-notch service you deserve, Intimacy London work closely with the independent reviews database Trustpilot. You will receive a final email once your order is complete to ask you to rate your experience shopping with us.
Payment and Shipping
Here at Intimacy London, you can pay for your order by credit card, debit card & PayPal. When you have found your main ingredietnts, head to the checkout, choose your preferred payment method and follow the step-by-step instructions.
We do everything we can to make sure your order is delivered on time and in plain & discreet packaging. Intimacy London uses Royal Mail Tracked Delivery, Royal Mail Special Delivery on request. On normal working days, orders placed before 5:30pm Monday to Friday are despatched the same day. Orders placed before midday on Saturday are despatched on Saturday.
SHIPPING TYPE COST
UK STANDARD 3-5 WORKING DAYS £3.99
SHIPPING TYPE COST
INTERNATIONAL STANDARD 7-10 WORKING DAYS £14.99
CUSTOMS, DUTIES AND CONVERSION
All our items are sold in GPB Sterling and would then be converted by your bank on payment, the rate is subject to change and out of our control. Any further enquiries regarding the conversion rate would need to be discussed with your bank.
You may also be subject to customs and tax duties, this is not something in which Intimacy London LTD have any control over.
*If you would like to place an order and your country is not listed above, please contact us at for further information and the customer service teams aims to respond to your email with 4-6 hours of you sending your request.
Secure ordering & payment options
Paying by credit or debit card
Go through the secure checkout as normal and select 'Pay by credit or debit card'.
You can use major credit and debit cards.
Credit Cards: Visa, MasterCard & American Express
Debit Cards: Maestro, Switch, Visa Debit, Visa Electron
Your card statement will show a charge for IntimacyLDN
Paying by PayPal
Go through the secure checkout as normal and select 'Pay by PayPal'.
You will be taken to the PayPal site to log into your account and set up the payment.
You will be automatically returned to the Intimacy London site to confirm the payment total and place the order.
Your PayPal account will show a charge to IntimacyLDN
Returns & refunds
We hope you will be happy with any items you’ve ordered from us, If you are not 100% satisfied with your purchase, you can return your order within 14 days after the original purchase date and get a full refund. In case you would like to return the product please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging for hygiene reasons.If for whatever reason you're not happy with your purchase, simply contact our Customer Service Centre who will take care of everything for you at firstname.lastname@example.org.
Terms & Conditions
Customers can return goods without reason in accordance to the 14 days required under EU law (14 days relate to the day customers receive the goods).